"STEFANOPOULOU N VASILIA T OE" is committed to ensuring the security and integrity of the data it collects on the users of its website.
The company has adopted procedures that protect the personal data that users provide on its website or provide by any other means (by e-mail or by telephone). These procedures protect users data from any unauthorized access or disclosure, loss or misuse, and change or destruction. They help ensure that these items are accurate and used correctly.
Your connection is secure because it uses SSL (Secure Socket Layer) technology of Lets Encrypt. SSL technology is based on a key code for encrypting data before it is sent over the connection (SSL). The security check between the data and the server is based on the unique key code, ensuring full communication.
1. About the Site and the e-shop.
This website and online store's online sales "www.Indigo-Arachova.gr" (hereinafter: "e-shop") belongs to the company with the name "STEFANOPOULOU N VASILIA T OE" and distinctive title "Indigo-Arachova" , located in Greece, in the Municipality of Arachova, Arachova Street (Tax Identification Number: 084077289 Tax Office: Arachova, GEM No. 13357517000). The present constitutes information regarding the data required by the relevant provisions of law 2251/1994, of p.d. 131/2003 and Law 2472/1997, as in force.
2. Characteristics of products sold.
The characteristics - specifications of the products available from the e-shop for sale are mentioned in detail on our main website.
It is the customer's responsibility to make sure that the specifications of the products he buys meet and meet his needs. Especially for electronic materials the customer must be sure of the exact features he is looking for.
In case you are unsure or have doubts about the items you are interested in and that you are going to buy, we recommend that you contact our representatives, through the contact details listed on the site, to help you choose the products that respond to your needs.
Indigo-Arachova is not responsible for inaccurate customer data.
3. About the prices of the products listed on our website.
All prices of the products of the online store are made in Euro - € currency and include VAT 24%, unless something different is written on the product page.
Prices are subject to change without notice and are valid for the period of time displayed on the site. In case the order has been placed and paid at a different price, the contract is executed at this price.
All prices of the online store products do not include their installation unless otherwise stated on the product page.
Shipping costs are not included in the listed prices of the products and are charged to the customer and vary, depending on the method of sending - receiving the product purchased, according to what is mentioned below, under (4).
4. Stages of execution of your order.
1. Register on our website by filling in all the necessary fields. 2. Select the product you are interested in, checking the features in its description and filling in all the details in your cart and on the payment and delivery tab.
3. Confirm that you accept the terms of purchase after reading them. 4. The order is confirmed by e-mail 5. We check availability and contact you within 2 working days for any information and details. 4. Pay the fee to our bank account, except in cases where it is possible to send cash on delivery or you have already made a payment by card. 5. We send you the product in the ways provided and you have chosen.
5. Shipping methods - Shipping costs.
The shipment - receipt of the product you bought can be done with the following alternatives:
a. Shipping with Courier company.
Shipping with a cooperating courier company.
Delivery by Courier is usually done within 1-2 working days from the approval of your order and if there is availability in the order products.
In each case the shipping costs are determined based on the size and weight of your package. Special services by courier such as morning delivery, Saturday delivery and so on are charged extra. You can contact us to find out the exact cost of sending your parcel.
b. Collection from our offices.
In any case, you can pick up your order from our management office, after consultation and checking the availability of the products.
6. Payment Methods
a. By deposit in our bank account.
After depositing the money, please contact us by phone, FAX or e-mail and inform us about the deposit, sending us the receipt. When depositing, enter your name in the beneficiary information.
b. Cash on delivery
The possibility of paying the price by cash on delivery is provided only for orders made with Courier company. The amount of cash on delivery will include both the price of your order and the courier company charge for the transfer.
c. With cash
The customer can pay the sale price and the other agreed charges and cash charges, payable at the cashier of our store, when he chooses "collection from the store" from the payment methods.
d. With credit and debit cards.
The customer can pay the sale price and the other agreed charges and charges with credit (Visa, Mastercard, Diners and American Express) or debit or prepaid card issued by a recognized Greek or foreign bank, which is accepted for transaction by Araova Indigo. . Payment is made in a lump sum. You will need to contact us to pay for installments.
All payments made using a card are processed through the electronic payment platform "Alphabank" and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.
7. Issuance of documents.
Indigo-Arachova gives you the opportunity to choose whether you will be given a retail receipt or an invoice (Invoice is issued to companies, workshops, stores, agencies and freelancers, provided the necessary information is completed). You can also print your receipt after completing your online transaction.
8. Defective products.
Indigo-Arachova is committed to the quality of the products, the completeness and validity of the information provided on its website, subject to technical errors.
In case a product is not immediately available, we will inform you by phone about the expected delivery time.
All our products are received by our suppliers packaged. In case a proven defective product is found, the customer reserves the right to return the product after consultation on how to return, and after confirmation of the defect we replace the product.
9. Delay in order execution.
Reasons why the execution of your order may be delayed are, by way of example:
a. Late delivery of the product from our supplier
b. The product has been removed or is not available from our supplier
c. Cases of force majeure, such as extreme weather conditions, holidays and strikes.
d. If it is not possible to contact you by phone due to lack of information or clarifications about the product for sending or paying for the product.
10. Order cancellation
You can cancel the order if it has not already been sent and is not in a transport company, without any charge.
11. Right of withdrawal - Refund.
Upon receipt of the product, you have the right to withdraw, without any reason, within fourteen (14) calendar days, returning it to its original state, at your own expense, the return costs. Along with the product you must send us both the document that has been issued (receipt or invoice), as well as any written guarantee of the product.
In case of exercise of the right of withdrawal, we return the price of the product you paid, within 30 calendar days.
In order to guarantee the products, it is necessary to show the receipt or the purchase invoice as well as your police ID if you are asked by our store. In case of damage to a product and if your warranty is valid, as stated on the site, you can contact us to replace or repair it. Indigo-Arachova will inform you about the availability of the product or spare part required to repair the fault, as well as the expected delivery time.
In case of non-availability of the spare part in our warehouse, the delivery time is usually 7 working days, if it is available in our supplier. If the defective product is impossible to repair, a condition for its replacement with another is its return to our warehouse.
The customer has the responsibility to check before using - place the product-spare part just received and to make sure of its perfection and completeness of its parts. In case of damage or lack of parts you should contact our company immediately. Indigo-Arachova is not responsible for the depletion or deletion of products from its suppliers. Products that have already been repaired or damaged by the use of non-genuine or incorrect spare parts are not covered by the warranty.
The user-visitor of the e-shop understands and agrees that the above terms can be modified at any time, within the framework of the current legislation, without prior notice.
15. Personal Data.
The Personal Data (IFR), which you disclose to us in the context of a transaction through this e-shop are the absolutely necessary and are used strictly and only for the execution of your order and the issuance of the relevant documents. These data are kept in our file for tax, financial or other related use. We do not disclose to any third party the information sent to us by our customers and which is necessary for the execution of their transactions, unless this is imposed by a court decision or a decision of another public authority.
The user of the e-shop is entitled at any time to have access to the IFRS that concern him, upon his request.
In any case, what is provided by law 2472/1997 is valid, as it is valid each time.
17. Extension of jurisdiction of Courts.
The courts of Athens are competent for any dispute that may arise due to or due to a transaction that took place or was to take place through this e-shop.